Tour Booking Terms and Conditions 

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You and your traveling companions are deemed to have read, understood and accepted the following Terms and Conditions.

Go Anywhere Tour Pte Ltd shall be referred to as “The Company”.

Customers, guests and clients shall be referred to as “The Client” and/or "The Customer"

 

1. RESERVATION, DEPOSIT & FULL PAYMENT

 

1.1  The Company requires a deposit of 30% of the total cost of the itinerary, once the trip is confirmed, and the client approves the draft itinerary.*

 

*The client accepts that changes will be made in the draft itinerary, subject to domestic transport schedules, hotel occupancy, availability of activities and capacity of attractions.

 

1.2 Full payment is required no later than twenty one (21) days prior to departure if payments are made in Singapore. If full payment is not received by the stipulated deadline, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee is payable by the Customer.

 

Upon mutual agreement between the company and the client, full cash or credit card payments may be arranged in Uzbekistan, as soon as the client arrives.

 

All credit card transactions are subject to prevailing card fees, to be borne by the client.

 

1.4 By making deposit and balance payment, it is deemed that you have read, understood and accepted the Tour Booking Terms and Conditions. 

 

1.5 The Company reserves the right to request for a top-up on initial deposit for immediate issuance of air tickets, to avoid incurring additional surcharges.

 

2. CANCELLATION BY THE CLIENT 

 

2.1 Cancellation of booking must be made in writing or in person to avoid any misunderstanding. 

Cancelations due to medical emergency must be accompanied by a doctor’s note.

No considerations will be made on compassionate grounds.

Cancelation terms are applicable to all cases, including but not restricted to the medical and the pregnancy cases.

The Company may waive cancelation fees in the event of the customer’s unfortunate death before travel commences.

 

2.2 The following cancellation fees are applied once any group tour package booking is made:

 

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* “Working days” is defined as Monday to Friday, 09:00AM to 17:00PM Uzbekistan time (GMT+5)

 

2.3 In the event of cancelation by the Client, Go Anywhere Tour will honour all monies paid, as credit towards the cost of travel, should the Client decide to travel at a later time, within one year from the original travel date. If there are intentions to do so, The Company must be notified no later than 6 months before the intended travel date.

Do note that there may be cost differences that should be topped-up when necessary.
 

3. CANCELLATION BY THE COMPANY 

 

3.1 The Company acts as an agent for service suppliers. After deposit or full payment has been made, all arrangements are still subject to final confirmation by service suppliers. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour fourteen (14) days prior to departure. 

 

3.2 The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation.  . Ie Insurance, seat reservations, extra baggage fees.

 

3.3. The Company may recommend alternative tours either to the same destination or other tours, based on the current tour fare of that cancellation period. All prior special discounts given will be not extended for the alternative tours. Should the Customer decide not to accept the alternatives, a full refund on the amount paid by the Customer will be made accordingly by the Company without further obligation or liabilities on the part of the Company and the Customer shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation. There shall be no claim for the inconvenience, loss of leave and transportation cost due to the cancellation of the tour.

 

3.5 Should The Company need to cancel private tours, the client will receive full refunds of deposits and all monies paid. 

 

Refunds will be processed and paid within 30 days of Company cancelation.

 

3.6  The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. Ie Insurance, seat reservations, and extra baggage fees.

 

4. REFUND POLICY 

 

4.1 No refund will be made for accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilized by the Customer, either in part or full, or when the Customer amends, cancels or otherwise changes any arrangements after the tour has started. 

 

4.2 All refunds will be made within 30 working days through electronic bank transfers. Including credit card payments.

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4.3 Air tickets with refund value will only be refunded to Customers four (4) to six (6) weeks after the respective airlines have refunded to the Company. The standard processing period for air ticket refunds varies from three (3) to six (6) months (subject to individual airlines). \

 

4.4 During peak period, the refund process may be longer due to an increase in transactions. 

 

5. AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS) 

 

5.1 For any changes in departure date or tour type, cancellation charges apply as listed under Section 2 on Cancellation by the Customer. 

 

5.2 For every request made regardless of whether any previous amendment was confirmed by airlines, hotels or otherwise, there will be a minimum fee of $150USD per person per amendment. 

The customer will be charged price differences and any other fees imposed by the airlines, ground operator, or hotel. 

 

5.3 A postponement of the tour by Customers for any reason is a cancellation. Under such circumstances, the above Cancellation Policies will apply accordingly. 

 

5.3 Any change made by the Customer to the existing booking must be in writing or in person at least 15 days before the tour, after which strictly NO amendments are allowed, or cancellation fee applies. 

 

5.4 Any replacement or changes of passengers will be considered as a cancellation and not an amendment. This term is applicable to all cases, including but not restricted to medical, death and pregnancy cases. 

 

6. AMENDMENT TO TOUR ITINERARY BY COMPANY 

 

6.1 The Company makes a reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control.

 

6.2 Any last-minute changes to the itinerary are made to make the tour move smoothly and as close to the original schedule as possible.

 

 7. EXTENSION OF STAY / DEVIATION

 

7.1 Extension of stay may be permitted at the end of the tour, subject to the restriction of the air ticket, seat availability, and hotel confirmation before the commencement of the tour. All requests must be made before the issuance of air tickets. If the extension of stay/deviation is unable to be confirmed three (3) weeks before the group s departure date, the passenger is deemed to stick to the original tour schedule. In the event that the original schedule has been changed by the Company, any extra cost will be borne by the Customer.

 

7.2 Cancellation fee is also applicable if the Customer cancels the booking due to extension / deviation is unable to confirm prior to departure. 

 

7.3 Extension of stay/deviation will be at the passenger’s own expenses and transfer to the airport will not be provided. 

 

7.4 It is the Customer’s responsibility to hold firm confirmation of their return flight and to re-confirm their flight 72 hours prior to their return date. 

 

7.5 The air ticket issued is a special ticket, restricted to specific airline only. It is non-negotiable, non-endorsable, non-reissuable, nonrefundable and non-reroutable. Any alteration in routing or dates by the Customer is solely at his/her own risk. The Company and its associated agents will not be held responsible for any inconvenience caused and extra expenses incurred. No refunds will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full. 

 

8 TRAVEL DOCUMENTS, TRAVEL INSURANCE & Discounts

8.1 Passport and Other Travel Documents 

It is the Customer’s sole responsibility to ensure that he / she has a valid passport with minimum six (6) months validity from the date of scheduled return, as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by various government authorities of the destinations of travel. 

 

8.2 Visa 

 

The Customer may seek advice from the Company on visa application; however it is Customer’s own responsibility to obtain a valid visa. 

 

8.2.1 If for any reason, application for visa or exit permit is rejected, full refund less $100 administrative fee (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is submitted to the Company at least thirty five (35) days prior to departure. If less than thirty five (35) days notice is given, relevant cancellation fee as stated under section Cancellation by the Customer will be applied. 

 

8.2.2 In consideration for the interests of other passengers in the same group, the Company strongly discourages ALL passengers from applying Visa upon Arrival at destiny country. The Company takes no responsibility being unable to wait for the passengers who apply Visa upon Arrival at the Custom. 

 

8.2.3 The Company will not be responsible for any expenses, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm or damage to person or property. 

 

8.2.4 Please request the Company to check on Visa requirements. The Company renders assistance in Visa application wherever possible. The Company cannot, however, guarantee the approval of such Visa application. This service is subject to (auxiliary) fees. Please check with the Company on the amount. 

 

8.3 Travel Insurance 

8.3.1 Arrangement of travel insurance coverage is strongly recommended with respect to unforeseen circumstances such as trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be construed as a carrier under a contract for safe carriage of the Customer or his / her baggage and other personal belongings. 

Certain countries and territories require valid travel insurance before entry.

 

8.3.2 The Company shall not be responsible for any loss or damage in relation to trip cancellation, loss of personal baggage, accidents, injuries and illness. 

 

8.3.3 Should there be any amendment to the date and duration of travel, it is Customer’s responsibility to inform the travel insurance company to amend the date and duration of the insurance coverage.

 

 8.3.4 The Company will be pleased to assist in the enquiries of any travel insurance and related matters. 

 

9. GENERAL MATTERS RELATING TO TOURS 

 

9.1 Accommodation 

Accommodation is as specified in the tour brochure / itinerary / tour booking form. In the event the specified accommodation is not available, every effort will be made to scout for an alternative in another accommodation of similar standard. Accommodation for adults is based on twinshare, double or triple-share bedrooms. Please note that the third bed usually will be a roll-away bed. Single room occupancy is at additional supplementary cost.

 

9.2 Special Request 

If there are any requests regarding special meals, dietary requirements, adjoining rooms, flight seating arrangement and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the airlines/hotels.

 

9.3 Baggage 

The Customer is allowed check-in baggage not exceeding twenty (20) kilograms or as stipulated by the airline.. Only one piece of hand luggage not exceeding seven (7) kilograms is allowed on board the aircraft. Excess baggage must be paid directly by the Customer. 

 

9.4 Meals Meals, including meals on board flights, are as indicated in the tour brochure / itinerary / tour booking form. If meals on board are not served due to whatever reasons, there shall be no refund or replacement.

 

10.4 Mode of Payment 

 

Payment may be made in cash, by PayNow or credit cards. 

 

Credit card payment may incur additional credit card transaction fees imposed by credit card service providers.

 

11. RESPONSIBILITY 

 

11.1 The Company acts as agent for the carriers, transportation companies, hotels and other principals of the tour packages. 

The Company accepts no responsibility for any injuries, losses, damages, accidents, delays, theft, quarantine, customs regulations, strikes, weather hazards, political unrest, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any losses and/or expenses incurred are the responsibility of the passenger.

All proper travel documentation is the sole responsibility of the Customer. 

 

11.2 The failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places or times or other cause and the losses and/or expenses resulting therefore shall be borne by the Customer. 

 

11.3 The Company reserves the right to: 

11.3.1 Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes. 11.3.2 Cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants. The Company will recommend alternative tours, preferably to the same destination or to other destination. Should the Customer decided not to accept the alternatives, the deposit or tour fare to be refunded without further obligation on the part of the Company, upon Customer’s surrender to the Company of all documents issued by the Company for the purpose of the tour package. 

11.3.3 Require any individual to withdraw from the tour if it is deemed that his/her behaviour is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person. 

11.3.4 To specify the language in which the tour guide will conduct commentary in. 

11.4 No tour guides, tour managers, tour leaders or other employees or agents of the Company are authorised to commit the Company to any liability and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company. 

11.5 All verbal agreements must be stated in writing and to be duly signed by the Manager. 

11.6 The Company reserves the right to take photographs and films of the passenger while on tour with the Company, to be used for brochures advertising or publicity material without obtaining any further consent from the passenger. 

11.7 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares. 

 

12. COMPLAINT & CLAIM 

 

Any complaints / claims have to be made in writing within seven (7) days from the date of return. No responsibility is accepted in respect of any complaints / claims which are made after seven (7) days of return. 

 

13. MISCELLANEOUS

 The Company reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions containing in this document, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those terms and conditions contained in the relevant documents provided by third (3rd ) party service providers such as airline or cruise tickets, hotel check-ins etc.